Sistema de asignación de turnos para atención al público en el Distrito Militar n° 7 de Tunja

Abstract

The Tum Assignment System for Public Attention in the Military District No. 7 developed and implemented in the facilities of the same, was carried out with the objective of managing the allocation of shifts of citizens who come to the establishment in an organized and efficient manner, without the intervention of an oficial for this process this is done through the Raspberry PI 3 embedded system used as a server and client – server architecture to communicate with the other equipment in the establishment connected to the same LAN.

This system consists of 3 fundamental parts that are:

Dispenser of shifts : where the citizen enters his data to request a shift, and he assigns it. Terminal or call modules: Correspond to the teams of the establishment located in each module where the officials perform the management of shifts (call, remit, postpone and finalize) Display on the televisión: a table showing the so-called turns, the module to which you should approach and the institutional videos is projected on the televisión.

This system was implemented using the prototype methodology, by means of which a continuous feedback of the implemented system was made, where it is evaluated by the staff of the establishment to determine if the system meets the necessary characteristics ori f it is necessary to do some adjustments to modify the system, this was done to obtain a reliable system and customer satisfaction.