Plan de Mejoramiento Matriz de Control de Embarques de la Modalidad Doméstico

Abstract

In logistics companies, customer service is a differentiating factor, this being the essential part for increasing income and loyalty. DSV is a freight and logistics solutions agency with many years of experience, with great recognition in Europe and a great positioning in Latin America. Taking into account the vision of the company, the client, the development of its operations and being aware of how essential the exchange of communication is that can generate negotiation and, in turn, benefit for the parties, we proceed to generate a plan. of improvement for the Domestic Team of Colombia, focused on obtaining registration of shipments at the national level, the client and the monitoring of each process, thus reflecting better results in communication with operators, clients, and the airport team and with the airlines, constantly correcting each process to obtain more cargo without leaving aside the standards of the WOW Service to which the company is focusing all its efforts.