Percepción del Personal de Enfermería sobre el Manejo Institucional de la Seguridad del Paciente. Estudio de caso Clínica de Los Andes. (Tunja, Colombia)

Abstract

Patient safety is essential in health risk management and the provision of quality health services, with nursing staff taking on a leading role because they are on the front line of health care for the population. Therefore, this research aims to analyze the perception of nursing staff on the management and institutional commitment of the Clínica de los Andes to patient safety, through a descriptive research, with a quantitative approach, applied to 80 nursing assistants among nursing professionals and nursing assistants of the Clínica de los Andes, by applying the survey ‘Hospital Survey on Patient Safety Culture’ (HSOPSC) of the Agency of Healthcare Research and Quality (AHRQ) Spanish version, which evaluates 12 dimensions for patient safety culture, through 51 closed questions formulated in negative and positive and to assess each item a Likert scale of five degrees is used according to each section. The expected results will allow us to explore the factors that affect patient safety, such as the failure in communication between health teams and the fear of punitive actions when reporting adverse events that occur during the health care process. Furthermore, the implementation of the instrument will show both strengths and opportunities for improvement in strategies aimed at patient safety, either individually or generally, implemented by the health institution. This will facilitate the implementation of an improvement plan, if necessary, based on the PDCA cycle (Plan-Do-Check-Act), which will contribute to strengthening patient safety, reducing adverse events and improving patient satisfaction.