Apoyo Técnico en la Actualización, Implementación y Seguimiento del Programa de Gestión Integral de Residuos Sólidos en la Sede Principal de DHL Express en Bogotá D.C

Abstract

This report describes the technical work carried out in the updating, implementation, and monitoring of the Comprehensive Solid Waste Management Plan (PGIRS) at DHL Express Colombia's headquarters in Bogotá D.C., developed within the framework of the business internship for the Environmental Engineering academic program at Universidad Santo Tomás. The business internship process began with an onboarding of the Environmental Management System (EMS), reviewing the company's weaknesses. Following this, shortcomings in the company's PGIRS were identified, leading to the current project. This began with the development of a diagnostic matrix that evaluated the existing PGIRS against current regulatory requirements, revealing an overall compliance rate of 42% and deficiencies in indicators, control formats, and collection routes. To support the program update and provide further information for the initial diagnostic (baseline), a direct manual characterization of waste generated at the company's headquarters was conducted, and the historical record for 2022–2025 was compiled, establishing a realistic plan for program optimization. Based on these results, the 2025 Integrated Solid Waste Management Plan (PGIRS 2025) was updated with five revised programs, four coded monitoring forms (FO-PGIRS-001 to 004), the monthly report IN-PGIRS-001, the design of two internal collection micro-routes by floor, and the identification of the Más Compost Menos Basura (More Compost Less Waste) supplier for organic waste management. Thanks to the monitoring carried out in May and June 2025 on the activities performed during the first four months of the implementation, progressive improvements in the indicators were evident, with the recovery rate increasing from 58% to 60%. The overall compliance of the programs at the end of the implementation period reached 68%, with the source separation program achieving 100% of its goals, demonstrating the concrete impact of the updated PGIRS on the company's environmental management.