Diseño de un Sistema de Comunicaciones Unificadas en la empresa ElectroMaster

Abstract

Electromaster is a provider of maintenance and spare parts for all types of household appliances, which refers to a wide market that includes the optimization of industrial processes. For this reason, a unified communications system is needed that allows competition in a globalised market through timely communication between workers, suppliers and customers. In the present work of degree, a design for the deployment of a unified communications system is presented in the company Electromaster located in the city of Bogota, referring to its corporate telephony system and data network. The proposed design is oriented with the methodology for the design of Top-Down networks by Cisco, with the objective of offering an architecture with scalability, security and availability in the technological processes of the company. At the beginning of the proposal a study of the physical and logical conditions of the data and communication network existing in the company is carried out to carry out a diagnosis and performance tests. The design presented complies with a prior analysis of the technical and commercial requirements present in the company Electromaster focused on the services and technologies recommended to improve the internal processes of the company. For the representation of the unified communications solution is made use of the 3CX software that is focused for corporate environments. The data network is represented in the use of network simulation software. For the validation of the final design use is made of the Delphi method that allows to obtain an expert evaluation in relation to the developed topic.