Percepción de los instructores del centro nacional de hotelería, turismo y alimentos sobre el grado de utilidad del sistema de gestión de calidad para el desarrollo de competencias sociales en los aprendices SENA

Abstract

This work presents the results of a perception analysis of National Center of Hotels, Tourism and Food instructors about the Quality Management System grade of usefulness for the social competences development of learners in the Bar and Table technical program. To accomplish the study, an structured survey with the Likert scale and 24 appreciations was applied to the 88 instructors in the technical program mentioned above. With the gathered information was executed an analysis from the collected results, which were submitted to a cause-effect analysis using the Ishikawa methodology with the purpose to identify the main causes from the provided results. Through this way, the authors stated the corresponding recommendations and suggestions with a pertinent approach to set about the identified problems, To be taken into account within the institutional analysis that leads to the improvement of the system and the training center.