Plan de mejora práctica profesional DSV Air & Sea en el departamento de importación aérea carga seca (FIA)

Abstract

In this document we want to present the improvement plan developed during the period of professional practices in the company DSV Air & Sea in the dry cargo air import department or as it is known internally F.I.A (Freight import air). The improvement plan consists of the identification of certain shortcomings that were present in the import area and the way in which these were solved, proposing strategies for continuous improvement together with the development of tools that facilitate and help everything work correctly. Situations and examples of the day to day of an operation are exposed and how was the progress and improvement that was evidenced during the period of 6 months that the practice lasted with dates, challenges and difficulties presented. Long and short-term objectives are proposed in order to increase not only competitiveness but also the quality of the service offered, which is the main objective of the company. With this, it seeks to grow and increase its participation in the Colombian market, since DSV is currently in the top 3 of cargo agents, only behind Kuehne+Nagel and DHL. Thanks to good communication between the operatives and the area supervisors, it was possible to identify those points in which an improvement action can be implemented.