Estrategia para disminuir los costos de la no calidad, del casino de alimentación LOGISTICS GRUPO EMPRESARIAL, generados por fallas en sus procesos operativos

Abstract

Based on the manifest need of "LOGISTICS GRUPO EMPRESARIAL S.A.S" company, of reducing the high food production costs, an investigatión of the operational processes the company do and its cost system was realized, with the intention of propose and implement a strategy that allows identification, control and decrease the non-quality costs generated by process failures. Considering that doesn't exist much information as to quality costs management on the companies dedicated to the transformation and sales of food products in the catering modality and the not knowing the financial reality, limitates senior management with decision making, it was opted for searching quality and non-quality cost control models, finding applicable models and according the need, as they are: "the process model" and "the prevention, evaluation and failure model (PEF)". The application of these models made the definition of the organizational context, description of its processes, classification and quantification of the quality and non-quality costs easier, This allowed with the results obtained could be known the impact of those costs on the financial states and that way propose a series of actions to improve embodied in a guide, which resulted effective in terms of the objective of decrease the non-quality costs on the operative processes of the company LOGISTICS G.E S.A.S.