Informe de Práctica empresarial en Consulado de Brasil en Bucaramanga

Abstract

his report presents the professional internship experience carried out at the Honorary Consulate of Brazil in Bucaramanga, as part of the International Business program at Universidad Santo Tomás. The main purpose of the internship was to strengthen the administrative and financial management of the consulate by identifying internal process inefficiencies and implementing an improvement plan based on Microsoft Excel and pivot tables. A financial automation system was designed to optimize the recording and control of the entity’s income and expenses. As a result, financial errors were reduced by approximately 50%, and the time required to generate monthly reports decreased by 40%. Additionally, a physical and digital backup guide for financial receipts was implemented, which enhanced transparency and traceability in financial operations. The internship also contributed to the development of professional skills in consular management, customer service, technological proficiency, and communication within diplomatic contexts. Active participation in cultural promotion activities, support for Brazilian citizens, and visa assistance reinforced the bilateral relationship between Brazil and Colombia at a local level. In conclusion, this internship experience proved to be highly enriching for both the institution and the intern. The implemented improvement plan had a positive and lasting impact on the consulate’s operational efficiency, consolidating a modern, transparent, and results-oriented management approach aligned with contemporary diplomatic practices.