Modelo para auditorias de certificación en organizaciones de alta complejidad en Colombia con sistemas de gestión

Abstract

This research proposal seeks to support the idea of building a model for certification audits in high complexity organizations in Colombia with management systems in response to the problem posed of how to evaluate and verify an organization categorized as high complexity. Initially, the research focused its attention on making a theoretical exploration of the concept of complexity in search of accurately defining its characteristics in the organizational context, in that sense the document presents information, interpretative analyzes and conclusions on the subject. From the structured definition of a highly complex organization, phenomenological review paths were developed around the experiences and knowledge of audit experts. The collection of these perceptions facilitated the recognition of the existence of problems when planning and auditing these types of organizations. And it was also necessary to collect and interpret the perception of an organization of high complexity against its needs and expectations when it comes to being audited in the certification processes as well as carrying out a contextual validation of the proposed model. The document presents the synthesis of the information collected for the design of the model and the adjustments and modifications made during the investigation.