Gestión óptima de reexpedidos sodimac

Abstract

This report details the professional internship conducted in the Logistics Development department at Sodimac Colombia S.A., a company recognized in the retail sector for its extensive national coverage and its focus on the continuous improvement of operational processes. During the internship period, I actively participated in real-world logistics processes related to the supply chain, document management, and cost analysis of current logistics models. The methodology employed was based on calculating rates and operational times in collaboration with the company responsible for logistics operations, which enabled a detailed analysis of the current model for forwarded deliveries in the department of Cundinamarca. This analysis revealed significant weaknesses, such as limitations in territorial coverage, delays in delivery times to the end customer, and high freight costs, which directly affected the efficiency of the service. The main objective of the project was to propose a logistics solution that would correct the deficiencies identified in the re-delivery model.This initiative made it possible to expand coverage to all 116 municipalities in the department, reduce delivery times, optimize transportation costs, and improve the value of collections from customers. The proposal included diagnostic phases, a comparative analysis of logistics operators, an evaluation of key performance indicators, and operational validation. It is concluded that the implementation of the new logistics model is technically and operationally viable and that it generates positive impacts on service efficiency, customer satisfaction, and the competitiveness of the operation.