Desarrollo de aplicativo web para la gestión de información de usuarios en la campaña de Famisanar de la empresa Emtelco CX BPO

Abstract

This document was prepared as a degree project in which the documents the design and development of a web tool, in order to solve the problems of erroneous information consulted, information filled out in a incorrect information and validation of information regarding the users of the Familiarize yourself with the Emtelco company, in addition to mentioning how the system is of work that was used prior to development. The web application made is based on a system that unifies the three main tools currently used, which ensures that the information consulted by the consultants is correct based on the information that was handled by them previously and that the forms are filled out correctly as I set and need the client Famisanar, by means of the application they are reduced consultation times, the information is clearer for the advisors and the client has direct access to the application reducing validation and confirmation processes information by email. Development begins by analyzing possible causes and effects through a fishbone diagram, in addition to reviewing which are the strengths and weaknesses of the previous way of working and review possible threats and opportunities to improve it, then a brief consultation is made of programming tools used during the application development process. A description of the development methodology used throughout the process, and finally a detailed description of each of the tools will be made developed and implemented in the web application of the Famisanar operation in the Emtelco company.