Diseño de un modelo de gestión para el manejo documental de los clientes en la organización Solucionei S.A.S.

Abstract

This research project is developed with the purpose of generating a proposal for a documentary model that allows you to manage the documents created in the clients of the company SOLUCIONEI SAS, under the need evidenced by the author in said organization during the development of her professional practice. Therefore, the general objective was to design a model to manage the handling of customer documents in that organization that allows the company to facilitate its growth process in the short and medium term. In the first instance, a bibliographic review was carried out focusing on the main models of document management that have been worked on in the world throughout history, after this a diagnosis was made using two primary information collection tools and the corresponding one analysis of the data that allowed to evaluate the current situation in which the company was. For the development of the third phase, the variables that responded to the needs of the company were identified and that in turn could be derived from the proposals of the most important document management models in document management, providing tools for the construction of the company itself. He designed and finally proposed the model to the directives of the organization in a strategic meeting who approved each of the phases of the model for future application, in short, the conclusions and recommendations resulting from the investigation were presented.