Planificación y estructuración del Sistema de Gestión de calidad bajo la norma ISO 9001:2015 en la Organización Centuryfarma SAS

Abstract

In the last satisfaction survey of the health services of the Healthcare Providers (EPS) carried out by the Ministry of Health and Social Protection, 63% of Cafesalud users did not receive the medicines in a timely manner, which led to an increase in complaints and tutelas, for the month of September Cafesalud becomes the EPS Medimas, with this scenario the EPS takes the decision to look for a new operator Century Farma, giving good results in the delivery opportunity which generated the addressing of more requirements and the growth of the company in an exponential way to the point of getting to surpass its installed capacity which was not planned. The identification of this problem leads to raise the research question of this project How to plan and structure the Quality Management System under the guidelines of the Colombian Technical Standard ISO 9001: 2015 in the company Century Farma in order to resolve the lack strategic planning of the organization ?, was raised as a methodology, the diagnosis, planning and structuring of the quality management system, as a conclusion the organization has as a percentage of implementation of 14% of the total requirements of the standard and from there the proposal of improvement to the strategy platform and the structuring of the quality management system is described, providing the solution to the problem raised and leaving the possibility of implementation within the organization