Evaluación del sistema de gestión de calidad como factor determinante en la acreditación y sostenibilidad de las instituciones de educación superior en el Valle de Aburrá, Antioquia

Abstract

Quality in higher education constitutes a major challenge for Higher Education Institutions (HEIs), particularly in contexts where greater academic relevance, institutional efficiency, and organizational sustainability are required. In this context, Quality Management Systems have become strategic mechanisms that strengthen planning processes, institutional evaluation, and continuous improvement, contributing to compliance with the standards established within the higher education quality assurance system. In Colombia, these processes are guided by organizations such as the National Accreditation Council and the Ministry of National Education, which are responsible for establishing guidelines aimed at guaranteeing quality and promoting institutional strengthening within HEIs. The objective of this research was to analyze the Quality Management System as a determining factor in the accreditation and sustainability processes of Higher Education Institutions located in Valle de Aburrá, Antioquia. Methodologically, the study was developed under a mixed-methods approach, with a descriptive-correlational scope and a cross-sectional design. Data collection was carried out through surveys administered to managers, professors, and administrative staff, complemented by documentary analysis of institutional policies, self-evaluation processes, and institutional planning strategies. The findings revealed that institutions with consolidated Quality Management Systems aligned with strategic planning show greater progress in institutional accreditation processes and more favorable conditions for ensuring organizational sustainability. Likewise, it was identified that indicator-based management and continuous improvement processes strengthen an institutional culture focused on quality. In conclusion, Quality Management Systems constitute a key factor for the institutional strengthening of HEIs in Valle de Aburrá, contributing to compliance with quality standards, the improvement of academic and administrative processes, and institutional sustainability.