Práctica empresarial en Lean Solutions Group

Abstract

This report details the professional internship process carried out at Lean Solutions Group, where the role of Data Intern was performed primarily at the Manila branch in the Philippines, also providing assistance to offices in Medellín, Cartagena, Bucaramanga, Guatemala, and Mexico. The main objective was to analyze the performance and productivity of employees hired by Lean Solutions Group in order to determine whether it is possible to increase the workload without compromising their effectiveness. Noteworthy achievements include the creation of various improvement tools for the company, such as the development of a SharePoint called MANILA DATA INTERN, which centralized necessary information into a single file with direct links to each report and specific account details. This tool proved to be especially useful in facilitating the orderly and specific transfer of information to future Data Interns. Additionally, several accounts were identified as lacking essential Power BI dashboards for account monitoring. As a solution, various customized dashboards with appropriate visualizations for each position were developed, incorporating new measures into the databases and enhancing the ability to display employee performance to clients. The creation of a Time Study manual, providing a detailed guide for conducting time studies, standardizing processes, and improving operational efficiency, is also highlighted. These efforts led to a notable improvement in the organization and accessibility of information, as well as the creation of accurate analytical tools that facilitated data transfer. These contributions were fundamental in strengthening the monitoring and analysis of the accounts managed by the company, with a significant impact both regionally and internationally.