Optimización de Control y Aceptación de Costos y Gastos Para Embarques Aéreos en la Empresa Kuehne + Nagel

Abstract

This project was developed during the professional internship period at Kuehne + Nagel Servicios S.A.S., within the Revenue Care Center (RCC) of the Air Knowledge Center. During this time, an opportunity for improvement was identified in the process of verifying and controlling supplier charges, which was being carried out manually. This manual approach led to calculation errors, cost discrepancies, and delays in invoice posting, ultimately affecting the accuracy of the Gross Profit (GP). In response, an automated settlement system was designed and implemented to optimize rate validation, reduce human errors, eliminate invoice backlog, and enhance financial control. This tool strengthened operational efficiency, process transparency, and information quality, enabling strategic decision-making based on timely and reliable data within the department.