Modelo para la integración de sistemas de gestión en las PYME

Abstract

Organizations worldwide, including SMEs, implement management systems based on international technical standards to mitigate the risks associated with interaction with their stakeholders; when they implement more than one management system, the condition is created to integrate them to take advantage of their synergy. Various models and methods have been proposed to carry out such integration, with dissimilar results and which are not generally accepted, aimed at organizations in developed countries. This project studies the integration of management systems in Colombian SMEs, in order to propose a model for the effective integration of their management systems, which takes into account their characteristics and allows them to enter international markets, strengthening their competitiveness and sustainability. in the time. A mixed, qualitative and quantitative methodology is used, which includes a review of the literature on the subject and three degree works that were developed in the Master in Quality and Integral Management in order to describe the state of integration of the systems of management in country organizations. The proposal will be validated by experts in management systems such as consultants, auditors, managers of the management systems in SMEs and teachers; Statistical techniques such as Kendall's coefficient of concordance W and Kappa coefficient will be applied to estimate the reliability of expert judgment, analyzing the data using the SPSS application; Likewise, a pilot test will be carried out in two SMEs, one in Villavicencio and the other in Bogotá, cities that participate in the project.