Estudio de factibilidad para proyectar un servicio de administración de contratos que suscriben las Pymes con sus clientes y proveedores

Abstract

In the document, a feasibility study is carried out to project a service for the administration of contracts that constitute Pymes with their clients; it is proposed from the choice of a Business Plan, in the outsourcing of BPO processes from the services and will be focused towards Pymes. The type of design applied is non-experimental, descriptive and transversal, since it is generated in a limited time and refers to the perception of people and Pymes. According to market research, it is realized that most companies have a significant number of contracts, which gives them the option of signing several contracts with the same company and being able to retain them as potential customers. The Economic Study obtained favorable results, suggesting that the project is feasible, as long as the projections of services performed are fulfilled. Also, it was possible to identify which of the services that are being offered are hosted in Pymes, particularly, services 1 and 2, because they say they need support from an expert firm in the recruitment issue.