Plan De Mejora De Los Procesos De Arrendamiento Y Venta De Maquinaria De La Empresa Construcciones L.G.C SAS

Abstract

This project is focused on the improvement of processes in the systems of operations for the and sale of light machinery in a company in Bogota. Bogotá. In order to do this, it is necessary to understand the problems that the company the process of sale and rental of machinery to customers, where the use of resources for the the use of resources to meet the needs of its customers increases the total cost due to reprocessing. increases the total cost due to reprocesses. The problems generated by the inefficiency in the processes of the companies can be devastating to a company's productivity and growth, directly affect the quality of the services offered, as well as customer satisfaction. customer satisfaction. To address these challenges, the use of Key Performance Indicators (KPIs) can help to Key Performance Indicators (known as KPIs) make it possible to evaluate a company's performance in relation to its strategic objectives. performance in relation to a company's strategic objectives. These KPIs serve as valuable valuable tools to identify areas for improvement and make informed decisions to optimize efficiency and to make informed decisions that optimize the efficiency and effectiveness of business processes. processes. In addition, the systematization and automation of the processes minimizes warehousing costs, improving the use of available resources and reducing the number of reprocesses. available resources and reduce the number of reprocesses associated with inefficiency. inefficiency. The effective implementation of these strategies can help companies improve their efficiency and effectiveness. companies to improve their efficiency and effectiveness, which in turn can contribute to their long-term growth and success.

In this document we will present the current situation of the company Construcciones L.G.C SAS, with its historical review, the company's strategic plan, policies the company's strategic plan, the policies it manages, its respective products and the participation in projects the problem statement with its corresponding problem tree and the research question. problem tree and the research question, in addition to the justification, the general objective and specific the general objective and specific objectives, including the frame of reference with the relevant background, the theoretical framework, the conceptual framework, the research framework, and the 10 the theoretical framework, the conceptual framework, the methodological framework with the population and sample of the research, the chronogram of activities with the of activities with the corresponding tools and the bibliography.