Estrategia para la Mejora Continua en la Gestión de Equipos Biomédicos: Apoyo en Mantenimiento, Verificación y Capacitación en la Clínica Medilaser

Abstract

This paper presents the development of a business practice at Medilaser Clinic, focused on continuous improvement in the management of biomedical equipment through maintenance, verification, and training activities. The main objective was to comprehensively support the biomedical engineering department, strengthening its internal processes and promoting the safe and efficient use of healthcare technologies. The content was structured around four axes: support for preventive and corrective maintenance, execution of verification rounds, optimization of internal processes, and training of healthcare staff. The methodology included initial process diagnosis, updating of technical documentation and equipment lifecycles, participation in maintenance execution, implementation of inventory forms, active downtime activities, and sharing of audit results. The results show significant improvements in information traceability, increased equipment operability, and reduced response times to failures. The use of platforms such as FRACTTAL and GLPI allowed for standardization of processes, ensuring proper maintenance planning, and efficient management of spare parts. Furthermore, the implementation of verification rounds and audit analysis facilitated the identification of recurring failures, while training sessions for healthcare staff contributed to strengthening technological surveillance. The discussion highlights the importance of the role of the mechatronics engineer in the hospital environment, integrating technical knowledge with organizational processes that directly impact service quality. It also highlights how inventory systematization, schedule standardization, and ongoing training generated a cycle of continuous improvement. It is concluded that the business practice met the proposed objectives, achieving progress in the documentation, maintenance, and use of biomedical equipment, and fostering an institutional culture focused on safety, efficiency, and quality in healthcare.