Diseño e implementación de prototipo de pruebas y simulación para el soporte de integración de dispositivos terceros a la plataforma de comunicaciones unificadas Microsort Lync 2013 en Commlogik S.A.S.

Abstract

In this monograph is used the knowledge acquired in the Telecommunications Engineering Faculty of the Santo Tomás University, and in the practices carried out in Commlogik SAS company. That knowledge is applied in the design and implementation of a testing laboratory, where support area engineers of the different branches of Commlogik SAS, among which are Miami, Mexico D.F, Quito, Buenos Aires and Bogotá, may conduct training in the installation and configuration of the different technologies that can be integrated and interconnected with the Microsoft Lync 2013 unified communications platform. In the development of the project, a unified communications Microsoft Lync 2013 server is installed and configured, which is implemented on the Windows Server 2012 operating system. Among the services that provide this platform and with which the tests and training will carried out, are IM (Instant messaging), VoIP (Voice over Internet Protocol), Videoconferencing and Shared content. It is shown the different tests done such as integration of audio terminals, video and audio terminals, interconnection to the PSTN through the use of Gateways and SBA tests (Survivable Branch Appliances) which has the function to give survival to the unified communications server in a given sectional corporate network, if any failure occurs. The project is accompanied by the creation in the future of a knowledge base for the Commlogik SAS’s help desk, which will be shared internally different tests, installations, configurations and troubleshooting, for competitive advantage of the company.