Plan de mejora Samsung Colombia en el proceso de Allowance

Abstract

The DA (Digital Appliance) department of Samsung Colombia at the head of the intelligence and business planning area has a reference discount plan for corporate customers in order to generate inventory turnover, said discount is applied to the initial value of sales already made to companies, and is generated refund of the discount percentage to generate repurchase. (See evidence in annex 5.1) This process is headed by the Commercial Director who analyzes all the weeks together with the Professional Product Management references and percentages of discounts, this is published in a shared folder, although due to the emergency health and teleworking has been handled from March until the end of the confinement by email, B2C Professionals put together the weekly discount plan, then they are sent to the B&M Intelligence area, where I perform functions, for the respective revision of approved prices and the unification of the document that it is subsequently sent for approval by the Director of BIM (Business Intelligence Management), when said approval is issued a deal sheet is generated with the client with a consecutive that will later be processed at the end of the activity to make the respective collection to Samsung and remittance of payment to the financial department. Deficiencies are evident in the process since the publication of prices is not is being carried out early enough for plans to be put in place dates agreed with clients, causing constant plan changes - evidence

4 Annex 5.2-, the reason for the changes are adjustments of dates or units to include, therefore both generate several approval processes during the same day and what causes accumulation of work to review and consolidate information. The improvement plan is to generate early alerts by mail electronic as well as the implementation of a schedule of activities that includes all parts of the process in order to improve times and comply with the client with the deal start dates and generate an optimization of administrative processes already that constant change generates several referrals for approvals of the same plan to BM Director.