Estructura de un sistema de gestión de calidad de los numerales de la ISO 9001:2015 del 4 al 9, para mejorar la eficiencia operativa de la microempresa JOFIEL SAS

Abstract

This degree project designs a quality management system (QMS) structure covering clauses 4 to 9 of ISO 9001:2015 to improve the operational efficiency of JOFIEL SAS, a Bogotá-based clothing-manufacturing microenterprise that began as a subcontracting workshop and aims to become its own fashion brand. The study is set against economic uncertainty, raw-material price volatility, and low-cost imports, in a sector where businesses often grow empirically, without a process-based organization. The research proceeded in three stages: diagnosis, proposal, and validation. The organizational diagnosis combined interviews with management and partners, macro- and micro-environment analysis, a SWOT matrix, an EFE-EFI evaluation, a strategic position and action evaluation (SPACE/PEEA), and a process-management maturity assessment, which placed the company at Level 1: processes are known but undocumented. The company also lacked strategic planning, an organizational chart, job-function manuals, and documented production processes. Based on these findings, the proposed QMS structure includes mission and vision statements, a stakeholder matrix, a defined scope, a process map, an organizational chart, a roles-and-responsibilities matrix, and procedures, work instructions, and forms for management, finance, sales, human development, and infrastructure. Core processes were aligned with the Colombian technical guide GTC 230:2012 on good practices in garment manufacturing. Validation was carried out through an ISO 9001:2015 compliance checklist and feedback sessions with the company, which led to adjustments in the design and manufacturing procedures and the addition of flowcharts for the cutting area. The study concludes that the proposed structure provides the documentary foundation for a gradual, process-by-process implementation and for continuous improvement.