Propuesta Diseño del Sistema de Gestión de Calidad para Gran Andina de Plásticos

Abstract

This document addresses the design of a quality management system for the company Grann Andina de Plasticos SAS based on the application of a diagnostic assessment aligned with the ISO 9001:2015 standard,the assessment identified that, among all the clauses of the standard, those with the lowest level of compliance are Clause 4 "Context of the Organization" and Clause 9 "Performance Evaluation". Based on these results, tools are proposed for all clauses of the standard, with emphasis on those showing the lowest compliance.The main proposals include:Institutional Capacity Profile (PCI), Environmental Opportunities and Threats Profile (POAM), risk matrix, stakeholder matrix, SWOT matrix, proposals for documented information (procedures and records), satisfaction surveys, balanced scorecard and indicator monitoring, and management review.These tools contribute to meeting the requirements of the clauses and will allow the company to adapt and implement them according to its organizational needs and processes.With the implementation of this work and the proposed tools, the organization is expected to strengthen its long-term market presence, increase customer satisfaction, improve its processes, and generate sustainability over time.