Diseño de una Oficina de Gestión de Proyectos (PMO) para Empresas Públicas de Boyacá S.A E.S.P.- EPB, bajo los lineamientos de la Guía del PMBOK, Sexta Edición.

Abstract

Empresas Públicas de Boyacá S.A. E.S.P. (EPB) is a key public utility company in the department of Boyacá, Colombia, responsible for managing essential services such as water supply, sewerage, and waste collection. Its mission focuses on ensuring community well-being through efficient and sustainable service management. This study aims to design a Project Management Office (PMO) for EPB, aligned with the PMBOK Guide, Sixth Edition, addressing the lack of standardized project management processes, insufficient knowledge management, and the need to strengthen monitoring, control, and efficiency in project execution. The research employed an applied, qualitative-descriptive approach, including document analysis, an organizational diagnosis to assess the current state of project management, and a review of PMBOK knowledge areas. The results revealed the organization’s maturity level in project management, identifying strengths and areas for improvement, and defining the most suitable PMO model for EPB’s context. Additionally, a detailed work plan was developed, incorporating training programs, strategies for integration with existing processes, and mechanisms for continuous monitoring and evaluation. The findings demonstrate that implementing a PMO at EPB is a feasible and valuable proposal that will enhance resource optimization, strategic decision-making, and institutional sustainability, while significantly improving the quality and efficiency of public services in the region.