Manual de procedimientos logísticos para la estandarización y digitalización del proceso de cargas y descargas en WMS en Leschaco Colombia

Abstract

This report proposes an improvement plan aimed at optimizing the process of shipments, receipts, loading, and unloading on the Leschaco Colombia WMS platform. With the objective of addressing identified problems such as scattered records, disorganized information submission by clients, and time wasted on manual queries, the plan proposes the standardization and digitization of operational records through a single format for receiving information, the creation of a centralized client database, and the integration of a coherent operational workflow with the WMS. For reasons of confidentiality and proper use of operational data, some examples and records have been anonymized for the preparation of this document. The project is developed through a diagnosis of the current situation, the design of a mandatory template for clients, the configuration of an Excel database for auto-completion and integration with the WMS, and the definition of standardized procedures (roles, responsibilities, and communication channels). It also includes a pilot plan, staff training, monitoring indicators (KPIs), and an implementation schedule with assigned responsibilities and deliverables. The purpose of this report is to transform informal operational practices into documented and replicable procedures, thereby reducing registration errors, decreasing order preparation times, eliminating duplication, and improving traceability and communication with clients. Expected impacts include a reduction in average registration time, a decrease in the number of unorganized emails received, and an increase in customer satisfaction.