Estructura de gestión por procesos para la distribución de medicamentos e insumos en hospitales de alta complejidad. Caso de estudio sociedad de cirugía de Bogotá

Abstract

This research project proposes a process management structure for the distribution of drugs and supplies in highly complex hospitals. For its development, the methodology of a case study was used, which allows obtaining information in real time, in addition to allowing the active participation of the researcher both in collecting information and in proposing the solution that allows combating the problem. As a study object, the surgical service of the Bogota Surgery Society Hospital of San José was determined as a case study.

Establishing an optimal distribution of medicines is an imminent need for health entities, given that their processes must ensure short response times, cost reduction and absence of errors, with the final result being quality in the provision of services.

To achieve this end, a general objective was established within the research project, which is divided into three specific objectives. Firstly, and as mentioned in specific objective number one, a document review will be carried out to find out the most influential processes for the distribution of drugs and supplies in highly complex hospitals. Taking into account the above information and as mentioned in specific objective number two, a diagnosis based on a case study will be made to find out the current situation of the pharmacy in the hospital under study in search of the baseline of the problems in the pharmaceutical distribution, for this the hospital processes will be compared with the information found in the consulted literature. Third and lastly, the most pertinent set of pharmaceutical processes will be defined in order to propose a process management structure for the pharmaceutical service of the hospital under study, which achieves an optimal distribution of drugs and supplies since they are found in the Pharmacy warehouses until they are delivered and / or supplied to patients.

The sources of information to be used during the development of the project are databases such as Science Direct, Scopus and information such as manuals, surveys and forms supplied by the hospital.